CR For last 10 days

Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1

2020-10-26

All

Significant

2020-10-27

All

Significant

2020-10-28

All

Significant

2020-10-29

All

Significant

2020-10-30

All

Significant

2020-10-31

All

Significant

2020-11-02

All

Significant

2020-11-03

All

Significant

2020-11-04

All

Significant

2020-11-05

All

Significant

CR of agents (last 10 days)

Dates_considered: 2020-10-26, 2020-10-27, 2020-10-28, 2020-10-29, 2020-10-30, 2020-10-31, 2020-11-02, 2020-11-03, 2020-11-04, 2020-11-05

Note: 0 cancels in 0 calls will not be included when finding mean. Mean of quintile is rounded off to nearest integer to find agent quintile.

Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1

Overall

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 20

Agent 21 - 28

Spatial Irregularity table

0 quintile

2 quintile

4 quintile

1 quintile

3 quintile

CR of agents (week-wise)

Note:Mean of quintile is rounded off to nearest integer to find agent quintile.

Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1

40

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 16

Spatial Irregularity table

41

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 14

Spatial Irregularity table

42

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 20

Agent 21 - 21

Spatial Irregularity table

43

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 20

Agent 21 - 29

Spatial Irregularity table

44

All

Spatial Irregularity plots

Agent 1 - 10

Agent 11 - 20

Agent 21 - 30

Agent 31 - 31

Spatial Irregularity table

45

All

Spatial Irregularity plots

Spatial Irregularity table

CR of agents (Month-wise)

Note:Mean of quintile is rounded off to nearest integer to find agent quintile.

Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1