Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1
Dates_considered: 2020-10-26, 2020-10-27, 2020-10-28, 2020-10-29, 2020-10-30, 2020-10-31, 2020-11-02, 2020-11-03, 2020-11-04, 2020-11-05
Note: 0 cancels in 0 calls will not be included when finding mean. Mean of quintile is rounded off to nearest integer to find agent quintile.
Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1
Note:Mean of quintile is rounded off to nearest integer to find agent quintile.
Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1
Note:Mean of quintile is rounded off to nearest integer to find agent quintile.
Note:For agents with 0 calls and 0 cancels, CR=-0.2, For agents with calls<5 and 0 cancels, CR=-0.1